IAS Bremen and Whiskey Tango Foxtrot have been working together since 2023. What started as a single project has become something else. A partnership that grows along the way: with every requirement, every new product, every next step.
Who IAS is.
IAS – Internationale Assekuranz-Sonderrisiken GmbH – has been a specialised insurance and reinsurance broker since 1987. Based in Bremen, IAS runs digital insurance products with fully digital application and claims processes.
A problem many will recognise.
Digital platforms grow, and so does the complexity underneath them. The more systems pile up over the years, the less room there is for anything new. At some point, every further project becomes more demanding than the last. The requirements haven't got any harder. It's the accumulated foundation that slows every extension down.
Many companies deal with this project by project. A separate solution for each new requirement. Short term, that works. Long term, it creates a structure that gets in its own way and makes future projects harder rather than easier.
A foundation instead of one-offs.
Together with Whiskey Tango Foxtrot, a technical foundation took shape that connects existing systems and makes them extensible, rather than replacing them. It shows in practice.
Since December 2025, the AI-based voice agent at IAS has handled over 6,000 calls automatically. That's nearly 13,000 minutes of agent-based call time that has taken the load off the team. The agent is available around the clock and hands every request straight into the ongoing processes.
More than one in three pet insurance claims (over 22,000 out of a total of 60,000) is now handled automatically. The solution supports the IAS claims team: simple cases are processed automatically, more complex ones go straight to the right person.
Neither was possible before.
In parallel, a toolbox of reusable components emerged on the front end. Form logic, application journeys and UI structures that can be adapted for new products, instead of being built from scratch each time. That's how a new insurance product can go from concept to launch in three months.
Collaboration that goes beyond the usual project logic.
What sets this collaboration apart from classic projects can be put in a single sentence: Whiskey Tango Foxtrot thinks and acts like the in-house IT department of IAS.
Requirements aren't handed over and worked through. They emerge in the daily exchange. What's needed next is often clear before it officially becomes a requirement.
Marketing that builds trust.
The same principle that shapes the technical collaboration shows up in marketing too. For the launch of a new digital insurance product, Whiskey Tango Foxtrot takes on the interim marketing lead at IAS. This isn't just external support from the sidelines. The work happens directly with the IAS team, in daily exchange on problems and strategies.
Unlike the technical platform, this plays out over months rather than weeks. In regular coaching sessions, IAS team members learn the core marketing disciplines, from content creation to clear brand voice guidelines, from building the social media channels to keyword research for search engines. Initial guidance turns into independent ownership over time.
That way, the marketing know-how stays in the company and grows to include a confident handle on modern, AI-supported ways of working. From research to content creation to automating recurring tasks. In marketing too, Whiskey Tango Foxtrot acts as part of the existing team, familiarising colleagues with the latest working techniques and setting them up for the future.
What comes next.
The partnership keeps growing. What emerges next, we'll tell you when the time comes.
All the details on the collaboration will be here soon.
